Get in Touch With Us
This is the page to use if you want to contact the team behind Betting Not On Gamstop. We can help with questions about our guides, corrections and editorial feedback. We cannot resolve problems with a betting account, because we do not run any of the bookmakers we write about. The section on bookmaker problems below explains where to go instead.
What we can help with
Our guides cover betting sites not on GamStop for readers in Great Britain. That includes bonuses, wagering requirements, payments, withdrawals and the protections that may or may not apply. These are the most useful reasons to write to us:
- Corrections: an offer, term or payment detail that looks out of date or wrong. Tell us which page, what you saw and where you saw it.
- Questions about a guide: something unclear, such as how wagering requirements, minimum qualifying odds or bonus cashout limits work.
- Topic suggestions: a sport, bet type or payment method you would like us to explain, such as each-way betting or crypto deposits.
- Editorial or partnership enquiries: introduce yourself and say what you have in mind. Commercial relationships do not decide our rankings.
- Support concerns: if gambling is causing you or someone you know difficulty, say so and we will point you to appropriate organisations.
What to include in your message
A few details let us reply properly the first time:
- The page or bookmaker your question relates to.
- What you read, and what you found different or unclear.
- The date you checked. Bonus terms change often, and our information was last verified on 1 October 2026.
- A screenshot of the terms, if you have one. Please never send passwords, full card numbers or identity documents.
Problems with a bookmaker or your account
We are an independent comparison site. We cannot reopen a withdrawal, release a bonus, reverse a closure or act as a go-between. If you have an issue with a site listed on our pages, work through these steps:
- Contact the bookmaker's customer support in writing and keep copies of every message.
- Check the terms you accepted, including wagering requirements, bonus expiry dates, withdrawal limits and verification rules.
- Use the bookmaker's formal complaints procedure if support does not resolve it. Ask for a final response in writing.
- Check which licence the operator holds and whether it names an alternative dispute resolution body. Sites licensed overseas are outside the UK Gambling Commission's remit, so UK dispute routes may not be open to you.
This is a real difference from UK-licensed operators. If a site is not on GamStop, it is not part of the UK scheme. Check carefully what protection you have before depositing. Our guide to trusted non GamStop casinos explains what to look for.
If gambling is becoming a problem
If betting is affecting your finances, mood or relationships, free and confidential help is available in Great Britain:
- GamCare: the National Gambling Helpline offers support by phone and online chat. Check GamCare's website for current opening details.
- GAMSTOP: a free service that lets you self-exclude from UK-licensed gambling sites. Sites not on GamStop will not apply it.
- Blocking software: tools that restrict gambling sites on your devices can add a further barrier.
- Deposit and loss limits: set them with any operator you use, and treat betting as paid entertainment, never as income or a way to solve money worries.
You must be 18 or over to bet. If you have self-excluded, please think carefully before using sites outside the scheme.
What to expect after you write
A person reads each message. We cannot promise a fixed reply time, and we may not be able to reply to messages that are abusive or that ask for account help we cannot give. Where a correction is justified, we update the page and re-check the source. We never reply to requests to change a ranking in exchange for payment.
How we handle your details
We use your email address only to reply to your message. We do not sell it. Please share only what is needed to explain your question.